FAQ

How do I get what I have ordered?
Right after receiving your order and payment we will execute the delivery according your choice regular (3-7 business days) or express delivery (48 hours).
Is this website secure?

The online shop Modastore is secured with SSL certificate who guarantee the clients that all their data will be carefully stored.

Modastore will never provide to a third party any information and it will be strictly kept concerning all users data.

Is this company legitimate, or did it make an outlandish offer it can’t really fulfill?
Behind Modastore store there are two real companies as G-Vip Commerce S.L which is a European - Spanish company registered in Marbella (Spain) and IGB trading LLC as a US company registered in Astoria New York (USA).
Did I make the right decision?
For sure when you buy from Modastore you have made the right decision, as you take the best possible price for fashion products on the web and you received all the time following up emails with the status of your order to be informed all the time with your products.
Are all these products original?
We buy the products from certified Italian, European and USA suppliers and can guarantee the 100% originality most of the products offered on our webpage has been inspect from us physically but we work also on a drop-ship base where we can’t check the goods.
Whom do I contact if there’s a problem with my order?
If you have any problem with your order please do not hesitate to contact with our support center from the contact section of our website as soon as you place your question you will receive an answer in not more than 24 hours.
Where do I go to get a refund?
If you have any problem with your purchase such as damage product, wrong product you can ask for your refund at info@modastore.es you will be refunded after inspection in not more than 48 hours.
Can I turn back the product if it is wrong size or just without reason?

Modastore will not accept claims for wrong size (jeans, shoes, underwear, lingerie and etc.) and with no reason as this is the e-commerce business with the best possible price on the market.

If you have made mistake with your size please contact with our support team and you can turn back the product for a possible exchange.

Please be advised that all the duties on the transport cost are subjects to the buyers.

Do I have to pay any customs charges with my order?

Modastore use a European Outsource facility and all European customer will not be obligated to pay any customs duty in the EU.

Any other customers outside the European Union will be obligated to pay the duties according the customs policy of their country.

Did I get everything I was supposed to?
Modastore will provide a following up emails with the status of your order as soon as it shipped you will received an email with the invoice and list with products in your order, when you received the parcel you can check the list of your items according it.
Should I expect more communication from the seller (Modastore)?

When you make an order with Modastore you will receive:

  • confirmation mail for your order
  • confirmation mail that your order has been prepared to be dispatched
  • confirmation mail that your order has been dispatched (with a tracking number to follow your parcel)
  • confirmation mail with the link where you can print your invoice and packing list

If you need any more communication please do not hesitate to contact our support center.

When will my credit card be charged?
Your credit card will be charged right after when you execute your purchase and will be payable to IGB Trading LLC.
Am I getting the best price possible for this purchase?
For sure we are keeping the best possible price for branded high quality products which could be offer online if you have any doubt on it please let us know on it and we will take a remark